Senior Client Services Specialist

Job Summary

A company is looking for a Senior Client Services Specialist.

Key Responsibilities

• Provide elevated support to clients, including troubleshooting and resolving complaints
• Document client interactions and manage escalated issues effectively
• Assist internal teams with training and process improvement initiatives

Required Qualifications

• One year of customer service experience preferred, with call center experience as a plus
• Associate degree or equivalent experience preferred
• Proficient in all MS Office applications and internet usage
• Ability to manage time effectively and prioritize tasks
• Working knowledge of technical and procedural aspects relevant to the role