Senior Client Services Specialist

Job Summary

A company is looking for a Group Insurance Senior Client Services Specialist.

Key Responsibilities

• Serve as the designated contact for assigned clients, managing and resolving service inquiries
• Conduct on-camera calls with clients and brokers, ensuring clear communication and positive engagement
• Collaborate cross-functionally to support resolution of process gaps and participate in process improvement initiatives

Qualifications

• 3-5 years of experience in customer service or operations, preferably within Group Insurance
• Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability
• Ability to solve questions from brokers and clients with minimal guidance
• Bachelor's degree preferred; equivalent experience will be considered
• High level of flexibility to adapt to the needs of the organization