Senior Client Services Specialist

Job Summary

A company is looking for a Senior Client Services Specialist to provide elevated support to clients and internal departments.

Key Responsibilities

• Answer incoming calls and chats from clients, documenting each interaction in the ticketing system
• Effectively troubleshoot and manage support issues, including escalated cases from other support tiers
• Assist the Sales team with escalated issues, ensuring timely and effective resolution

Required Qualifications

• One year of customer service experience preferred, with call center experience being a plus
• Associate degree or equivalent experience preferred
• Ability to effectively manage time and prioritize tasks
• Proficient in all MS Office applications and internet usage
• Working knowledge of technical and procedural aspects related to the role