Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager for the East Coast.

Key Responsibilities

• Manage a portfolio of Enterprise Accounts, serving as the primary contact for high-priority customers
• Build and maintain relationships with global stakeholders, including HR Executives and Benefit Managers
• Utilize data insights to guide decision-making and drive client success metrics

Required Qualifications

• 10+ years of experience in managing relationships or selling to HR leaders in the B2B tech or employer benefit space
• Proven track record of managing a book of business strategically and autonomously
• Strong presentation skills with experience leading high-visibility projects
• Ability to develop and implement account strategies for customer value and growth
• Proficient in using data tools like Looker and Salesforce for client health analysis