Senior Client Success Manager

Job Summary

A company is looking for a Team Lead or Senior Client Success Manager.

Key Responsibilities

• Lead and develop a team of Client Success Managers to enhance client onboarding and engagement
• Manage a portfolio of accounts, ensuring their training and configuration needs are met for product adoption
• Analyze client health metrics and team performance data to identify risks and opportunities

Required Qualifications

• 5+ years of experience in Client Success or Account Management within a SaaS organization
• At least 2 years in a team leadership or management role
• Proven track record of improving customer adoption, retention, and satisfaction
• Experience with ChurnZero, Salesforce, or similar CRM platforms
• Familiarity with client onboarding, product training, and technical implementation processes