Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager.

Key Responsibilities

• Serve as a consultative advisor to clients, understanding their organizational structure and strategic goals
• Drive net revenue retention and manage the renewal process through proactive relationship-building
• Maximize product adoption and demonstrate platform value to reinforce client investment and loyalty

Qualifications and Skills

• 5-7 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment
• Bachelor's degree or equivalent experience
• Strong multitasking ability in a fast-paced environment
• Ability to work independently while contributing to a collaborative team culture
• A passion for K-12 education and commitment to the company's mission