Senior Client Success Manager

Job Summary

A company is looking for a Sr. Client Success Operations Manager.

Key Responsibilities

• Optimize client success processes by analyzing and improving onboarding, support, and renewal workflows
• Develop and maintain systems and tools for the Client Success team, including CRM and project management software
• Conduct data analysis and reporting on key performance indicators related to client success

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 3 - 5+ years of experience in client success operations or a similar role, preferably in a SaaS or technology company
• Strong understanding of client success principles and best practices
• Experience with CRM software and project management tools
• Ability to manage projects from start to completion with proper documentation