Senior Client Success Manager

Job Summary

A company is looking for an Account Manager (Client Success).

Key Responsibilities

• Build and manage Mutual Success Plans for customers, aligning their objectives with measurable outcomes
• Own renewals, upsells, and cross-sell motions while accurately forecasting outcomes and managing pipeline health
• Develop strategic relationships with senior stakeholders and serve as the Voice of the Customer to drive value and insights

Required Qualifications

• 5+ years of experience in a revenue-owning role such as Client Success or Strategic Account Management
• Proven track record of retaining and growing revenue within enterprise or mid-market accounts
• Experience in influencer marketing, martech, SaaS, or agency environments
• Strong cross-functional collaboration experience across various teams
• Ability to identify and engage key stakeholders in dynamic customer organizations