Senior Client Success Manager

Job Summary

A company is looking for an Account Manager (Client Success).

Key Responsibilities

• Build and manage Mutual Success Plans for assigned customers to align their business objectives with measurable outcomes
• Drive renewals, upsells, and cross-sell opportunities while maintaining pipeline health and forecasting outcomes
• Collaborate with cross-functional teams to ensure a seamless customer experience and articulate ongoing value from products and services

Required Qualifications

• 5+ years of experience in a revenue-owning role such as Client Success or Strategic Account Management
• Proven track record of retaining and growing revenue within enterprise or mid-market accounts
• Experience in influencer marketing, martech, SaaS, or agency environments
• Demonstrated ability to forecast renewals and upsells accurately
• Strong experience in cross-functional collaboration with teams such as Sales, Product, and Services