Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager.

Key Responsibilities:

• Act as a customer advocate and ensure Service Level Agreements are met
• Coordinate Managed Services contract renewals and grow existing contract values
• Lead onboarding for new customers and drive service improvement activities

Required Qualifications:

• 5+ years of relevant IT Service Account Management experience
• Good understanding of IT Service Management and Project Management principles
• Technical experience in supporting Microsoft technologies such as O365/M365 and Active Directory
• ITIL Foundation Certification desired; PMI Project Management Professional certification is a plus
• Proficient in MS Office, including Word, Excel, and PowerPoint