Senior Client Success Manager

Job Summary

A company is looking for a Senior Manager of Client Success to lead and elevate their Client Success team.

Key Responsibilities

• Lead, coach, and develop a team of Client Success Managers (CSMs) while establishing operational KPIs
• Ensure consistent execution of Client Success playbooks and drive adherence to engagement standards
• Oversee portfolio health scoring accuracy and manage risk visibility for client accounts

Required Qualifications

• 6+ years of experience in Client Success, Account Management, or Customer Success within B2B SaaS
• 3+ years of people management experience leading CSMs or account teams
• Strong operational mindset with experience in building scalable processes
• Proven ability to drive retention, adoption, and client engagement outcomes
• Experience working with Salesforce or similar CRM systems