Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager to manage post-sales relationships with enterprise-level customers.

Key Responsibilities

• Act as the primary advisor for high-value enterprise accounts, fostering strong relationships with key stakeholders
• Align solutions with clients' business objectives and optimize their processes to deliver measurable ROI
• Manage service delivery and coordinate internal teams to meet service level agreements and resolve issues

Required Qualifications

• 7+ years of experience in Client/Customer Success or Account Management, with 4+ years focused on enterprise-level customers
• Bachelor's degree in Business, Finance, Accounting, Engineering, or related field; MBA preferred
• Experience managing large accounts in B2B environments, preferably in SaaS or technology sectors
• Strong expertise in business process optimization and understanding of accounting principles
• Data-driven mindset with analytical abilities and experience using CRM/CS tools