Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager / Engagement Manager.

Key Responsibilities

• Own the client relationship, serving as the primary point of contact throughout project lifecycles
• Manage 8-12 concurrent technical engagements, ensuring accountability and tracking progress
• Run effective meetings with clear agendas and outcomes, while maintaining scope and commitment discipline

Required Qualifications

• 4+ years in a technical project management or client delivery role in software services or consulting
• Working knowledge of Salesforce and/or MuleSoft
• Proven ability to manage multiple concurrent technical engagements
• Familiarity with Agile or sprint-based delivery methodologies
• Genuine bias for action and ability to make quick decisions