Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager.

Key Responsibilities

• Serve as the primary post-sale point of contact for clients, driving product adoption and utilization
• Manage client lifecycle and ensure client satisfaction by identifying risks and opportunities for growth
• Provide guidance on marketing best practices and help clients achieve desired business results

Required Qualifications

• Significant experience in account management with a focus on retention and revenue growth, preferably in a SaaS or e-commerce environment
• Proven ability to build and maintain executive relationships
• Experience managing multiple enterprise accounts and work streams concurrently
• Bachelor's degree and at least 6 years of experience in client services or account management
• Marketing program management experience preferred