Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager.

Key Responsibilities

• Build positive relationships and alignment across cross-functional teams to enhance Customer Experience
• Manage expectations of Sales, CSMs, and clients regarding the scope of services
• Serve as the liaison between Support and Customer Success, attending relevant meetings to provide accurate information

Required Qualifications

• 10+ years of experience in the Travel Industry, preferably in Corporate Travel
• Strong background in managing high-value customers and cross-functional collaboration
• Proven ability to optimize service delivery through effective relationship management
• Strong analytical skills to work with data and derive actionable insights
• Integrity, critical thinking, and sound judgment are essential for this role