Senior Client Success Manager

Job Summary

Senior Client Success Manager is a full-time position responsible for managing client relationships, ensuring client success, and driving renewals and expansions in a remote setting.

Key Responsibilities

• Develop and implement client success plans while managing client engagement and expectations
• Act as a project manager, coordinating with internal teams to achieve client goals
• Drive renewals and expansions by understanding client needs and optimizing their marketing strategies

Required Qualifications

• Bachelor's degree
• 7+ years of experience in an enterprise client management role at a SaaS company
• Strong technical understanding of marketing data and strategies
• Proven ability to build long-term client relationships
• Experience managing multiple projects and clients simultaneously