Senior Client Success Manager

Job Summary

Owning the entire customer journey, the full-time Senior Client Success Manager will help organizations implement and optimize mentorship programs remotely, driving product adoption and ensuring customer satisfaction and retention.

Key responsibilities

• Understand and apply software implementation best practices to launch mentorship programs
• Drive product adoption and reduce churn by ensuring customers realize ongoing value and generate referrals
• Collaborate with customers and internal teams to solve problems and communicate strategies effectively

Required qualifications

• 4-6+ years of experience in B2B SaaS Customer Success or Account Management, particularly with Enterprise accounts
• Proficiency in using AI tools to enhance customer engagement and strategic output
• Demonstrated ability to manage onboarding and adoption processes, ensuring timely go-lives
• Strong commercial acumen related to value realization and its impact on renewals and referrals
• Experience with employee data and common file types like CSV and Excel