Senior Client Success Manager

Job Summary

Managing the client lifecycle for a portfolio of named enterprise accounts, the full-time Senior Client Success Manager will focus on client retention, value realization, and strategic leadership while working remotely.

Key responsibilities

• Manage the client lifecycle, prioritizing retention and churn reduction across enterprise accounts
• Ensure clients understand and achieve their ROI from Bazaarvoice by quantifying and documenting measurable outcomes
• Lead high-stakes meetings and coordinate cross-functional teams to deliver a unified, value-based approach

Required qualifications

• Bachelor's degree with a minimum of 6 years of experience in account management or client services, preferably with Fortune 1000 clients
• Proven track record of driving account retention, health, and revenue growth
• Outstanding relationship-building skills with experience managing executive champion relationships
• Ability to manage multiple enterprise accounts and complex workstreams efficiently
• Marketing program management experience is highly preferred