Senior Client Success Manager

Job Summary

Owning the strategic relationship and post-implementation success for Built's most complex clients, the full-time Senior Client Success Manager will drive retention, adoption, and expansion outcomes while working remotely across the USA.

Key responsibilities

• Manage strategic relationships and ensure post-implementation success for high-value clients
• Develop and execute comprehensive client success and account plans aligned with client objectives
• Identify expansion opportunities and lead quarterly business reviews to reinforce Built's value

Required qualifications

• 4-7 years of experience in client success or account management with complex accounts
• Strong strategic relationship management skills with C-suite executives
• Consultative approach to client success with a focus on business objectives
• Demonstrated success in driving expansion revenue and client retention
• Deep or developing expertise in construction lending and commercial real estate finance