Senior Client Success Manager

Job Summary

Owning the end-to-end success of a portfolio of strategic programmatic accounts, the full-time Senior Client Success Manager will manage live campaigns, lead client communications, and drive performance, retention, and growth in a remote capacity based in Chicago, Illinois.

Key responsibilities

• Manage 10+ active programmatic campaigns across multiple accounts, ensuring successful execution and optimization
• Lead client communications, including status calls and quarterly business reviews, while providing insights and recommendations
• Collaborate with Operations to ensure campaign setup aligns with strategy and deliver client-ready reporting in partnership with Analytics

Required qualifications

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success or Account Management roles
• Hands-on DSP experience, including campaign setup, optimization, and reporting
• Proven ability to manage multiple live campaigns and client relationships independently
• Strong communication skills for leading client and executive-level conversations
• High attention to detail and strong analytical skills, particularly with Excel and performance reporting