Senior Client Success Manager

Job Summary

Managing a portfolio of approximately 15 strategic clients, the full-time Senior Client Success Manager will drive long-term partnerships, customer retention, and revenue growth while working remotely in the USA.

Key responsibilities

• Manage and grow a portfolio of strategic clients, providing tailored solutions and anticipating client needs
• Lead Executive Business Reviews and build trusted relationships to influence strategic direction
• Monitor portfolio health and develop annual account plans to ensure customer success and mitigate risks

Required qualifications

• Proven experience managing strategic customer relationships within SaaS, fintech, or financial services
• Strong commercial acumen with a focus on identifying value-creating opportunities
• Exceptional executive communication skills for navigating complex conversations
• Ability to prioritize multiple complex projects independently
• Intellectual curiosity with a consultative mindset to uncover business challenges