Senior Client Success Manager

Job Summary

Serving as the primary point of contact for strategic law firms, the full-time Senior Client Success Manager will foster relationships with key stakeholders, drive adoption of LEAP's technology, and lead a small team while collaborating cross-functionally to enhance client experience in a remote setting.

Key responsibilities

• Maintain excellent client relationships through proactive outreach and strategic success planning
• Facilitate recurring business reviews and identify opportunities for increased usage and process automation
• Lead and mentor a team of Client Success Managers, providing coaching and performance feedback

Required qualifications

• Previous people leadership experience or ability to mentor peers
• Strong relationship-building skills with experience in complex client environments
• Knowledge of accounting and billing processes, including QuickBooks Online and LEDES billing
• Experience with conflict management and resolution to prevent client escalations
• Ability to thrive in fast-paced environments and think quickly on feet