Senior Client Success Manager

Job Summary

Driving client satisfaction and retention, the full-time Senior Client Success Manager will manage the end-to-end lifecycle for strategic employer clients, leveraging data and insights to deliver impactful business reviews and consultative advice in a remote setting.

Key responsibilities

• Manage the client lifecycle for employer clients, ensuring high retention and satisfaction through proactive account management
• Prepare and deliver business reviews that utilize clinical outcomes and ROI analyses to influence client decision-making
• Act as a consultative advisor, leading discussions on client needs and connecting them to Virta's value proposition

Required qualifications

• 6-8 years of experience in customer success, consulting, or client-facing account management roles
• Proven track record of managing enterprise or strategic employer accounts with strong retention and growth outcomes
• Experience leading contract renewals and expansions with consultative selling and negotiation skills
• Ability to present strategic and financial value to HR and benefits audiences
• Strong analytical skills, using data to inform decisions and guide client interactions