Senior Client Success Manager

Job Summary

Covering key accounts, the full-time Senior Client Success Manager will oversee complex creator marketing campaigns, nurture relationships with enterprise-level clients, and collaborate cross-functionally to drive account growth and client satisfaction in a remote setting.

Key Responsibilities

• Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity
• Build and maintain strong relationships across multiple client stakeholders while acting as a strategic advisor
• Identify, qualify, and pursue upsell and expansion opportunities in collaboration with sales leads

Required Qualifications

• At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
• Experience in digital and creator marketing with a strong understanding of social media platforms
• Proven track record of owning commercial targets such as revenue retention and account growth goals
• Strong collaboration skills with the ability to share best practices and resources with the team
• Experience working with enterprise-level clients in an agency or creator tech environment is highly preferred