Senior Client Success Manager

Job Summary

Building strong strategic relationships with clients, the full-time Senior Client Success Manager will serve as the primary point of contact for assigned accounts, ensuring successful program execution and delivering exceptional client value in a remote work environment.

Key Responsibilities

• Build and maintain positive relationships with client contacts, acting as a trusted liaison for client needs
• Manage day-to-day program execution, coordinating with internal teams to meet business requirements and financial targets
• Identify opportunities for program enhancements and contribute insights during client reviews to demonstrate program impact

Required Qualifications

• 5+ years of client relationship management or account management experience
• Four-year college degree required
• Demonstrated proficiency using AI tools in daily work preferred
• Experience with employee, channel, or customer loyalty programs preferred
• Basic financial literacy for program performance and invoicing support