Senior Client Success Manager

Job Summary

As a fully remote Senior Client Success Manager, the successful candidate will serve as a trusted advisor to payer and managed care clients, focusing on maximizing the value of Workforce Management and EVV solutions while cultivating executive relationships and driving meaningful outcomes.

Key responsibilities

• Cultivate relationships with C-Level leaders and business counterparts to ensure strategic alignment and effective sales opportunity management
• Lead business reviews and collaborate with cross-functional teams to address client needs and drive outcomes
• Educate clients on industry insights and Netsmart solutions, including product roadmaps and best practices

Required qualifications

• Bachelor's degree or equivalent work experience
• At least 5 years of sales or account management experience in healthcare and/or technology services
• Strong relationship management skills with the ability to influence stakeholders
• Effective presentation skills, particularly in a sales context
• Ability to manage complex situations and collaborate with cross-functional teams