Senior Client Success Manager

Job Summary

To support a growing client base, the full-time Senior Client Success Manager will manage the end-to-end lifecycle of employer clients, driving retention and satisfaction through data-informed account management while working remotely.

Key responsibilities

• Manage client relationships and drive retention through proactive account management
• Prepare and deliver business reviews that influence client decision-making and investment in services
• Act as a consultative advisor, leading discussions on client needs and connecting them to the company's value proposition

Required qualifications

• 6-8 years of experience in customer success, consulting, or client-facing account management roles
• Proven track record of managing enterprise or strategic employer accounts with strong retention and growth outcomes
• Experience in leading contract renewals and expansions with consultative selling skills
• Strong business acumen and understanding of employer benefits decision-making
• Highly analytical with the ability to use data to inform decisions and guide client conversations