Senior Client Success Manager

Job Summary

To ensure client satisfaction and retention, the full-time Senior Client Success Manager will manage a portfolio of strategic clients remotely, focusing on customer engagement, account management, and industry knowledge to drive utilization of Rethink's products and services.

Key responsibilities:

• Build and maintain relationships with key HR decision-makers to align on mutual goals and drive engagement
• Respond to complex client inquiries and facilitate resolutions by collaborating with internal teams and third-party vendors
• Monitor client utilization trends and develop action plans to enhance client satisfaction and service value

Required qualifications:

• Bachelor's degree or equivalent experience required
• Minimum of 8 years of experience interfacing directly with clients, including HR departments and C-suite individuals
• Ability to analyze data and present insights to clients effectively
• Familiarity with client support systems such as Salesforce and Gainsight preferred
• Proven ability to manage complex situations and prioritize workload independently