Senior Client Success Manager

Job Summary

To ensure a seamless client experience, the full-time Senior Client Success Manager will nurture long-term relationships with assigned clients, serve as their primary point of contact, and coordinate with internal teams to deliver tailored solutions, all while working remotely.

Key Responsibilities

• Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success
• Serve as the primary point of contact for client inquiries, issues, and escalations
• Drive product/service adoption by educating clients and providing tailored recommendations

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 3+ years of experience in account management, client services, or a similar role
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Ability to manage multiple accounts and projects simultaneously
• Strong interpersonal and communication skills