Senior Client Success Manager

Job Summary

Leading a multi-tier team of Client Success Managers, the full-time Senior Client Success Manager will oversee operational execution, drive client adoption and health, and ensure revenue retention while working remotely.

Key responsibilities

• Lead, coach, and develop a team of Client Success Managers, setting clear goals and performance metrics
• Own the operational execution of the Client Success motion, ensuring consistent engagement across all client segments
• Drive product adoption and client health, proactively managing risks and leading renewal efforts to protect net revenue retention

Required qualifications

• 6+ years of experience in Client Success, Account Management, or related post-sale roles in a B2B SaaS or technology environment
• 3+ years of people management experience, with a proven ability to hire and develop Client Success talent
• Demonstrated track record of driving product adoption and managing renewal motions effectively
• Experience operating a segmented or multi-tier Client Success model across various client sizes
• Strong operational discipline with proficiency in CRM and Client Success platforms, such as Vitally or Salesforce