Senior Client Success Manager
Job Summary
Leading a team of Client Success Managers, the full-time Senior Client Success Manager will design and implement success frameworks for a portfolio of SmartSimple clients, ensuring product adoption and resolving complex issues while working remotely.
Key responsibilities
- Lead, mentor, and develop a team of Client Success Managers, fostering a culture of accountability and continuous improvement
- Design and implement scalable success frameworks focused on consistent product adoption and client outcomes
- Serve as the primary escalation point for complex client issues, building trusted relationships with senior stakeholders
Required qualifications
- 8+ years of experience in Client Success, Account Management, or a related field, with 3+ years in a leadership role managing enterprise accounts
- Demonstrated experience managing a client success portfolio within a SaaS product, including identifying expansion opportunities
- Experience collaborating with third-party implementation partners in a SaaS or enterprise technology environment
- Working proficiency with success metrics and reporting tools, such as health scoring and retention analytics
- Experience or knowledge of the philanthropic sector is preferred
Complete Job Description
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