Senior Client Success Manager
Job Summary
Managing a portfolio of clients, the full-time Senior Client Success Manager will serve as the primary relationship owner throughout the client lifecycle, ensuring activation, adoption, renewal, and expansion while working remotely.
Key responsibilities
- Lead executive-facing updates and align capabilities to client business priorities and strategic goals
- Proactively manage client health by identifying at-risk accounts and coordinating recovery plans
- Drive cross-sell and upsell opportunities while managing the renewal cycle and executing retention strategies
Required qualifications
- Proven experience in client relationship management or account management
- Strong understanding of client lifecycle processes and retention strategies
- Experience with Salesforce or similar CRM tools for opportunity documentation
- Ability to resolve escalated support and contractual issues effectively
- Demonstrated success in driving revenue growth through client engagement
Complete Job Description
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