Senior Client Support Analyst

Job Summary

A company is looking for a Senior Client Support Analyst to manage and support strategic client accounts.

Key Responsibilities

• Provide expertise and education on patient experience surveys and data collection processes to clients
• Monitor and maintain patient experience products and services for a diverse client portfolio
• Facilitate collaboration between internal and external teams to ensure client satisfaction and compliance

Required Qualifications

• Bachelor's degree is required
• 2-4 years of experience in a Client Support Specialist role managing large, strategic accounts
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
• Demonstrated ability to analyze data sources and execute survey distribution plans
• Ability to mentor new associates and adapt in a fast-paced environment