Senior Client Support Assistant

Job Summary

A company is looking for a Senior Assistant, Client and Colleague Support (Tier 2).

Key Responsibilities

• Manage daily workload escalated by the Health Plan and/or Call Center Team
• Ensure superior service by providing information, feedback, and resolutions to client and colleague inquiries
• Complete member tickets, escalation emails, and other offline work within 24-48 hours

Required Qualifications

• 2+ years of customer service experience
• 2+ years of experience with Microsoft Office applications
• Must have a dedicated, distraction-free work-from-home space
• Ability to maintain a stable internet connection
• Experience with email support