Senior Client Support Assistant

Job Summary

A company is looking for a Senior Assistant, Client and Colleague Support (Tier 2).

Key Responsibilities

• Manage daily escalations from Health Plans, internal teams, and Call Center teams
• Provide timely and accurate support by responding to client and colleague inquiries
• Support the Supplemental Benefits team with various offline tasks and special projects

Required Qualifications

• 2+ years of customer service experience
• 2+ years of experience with Microsoft Office applications
• Must have a dedicated, distraction-free work-from-home space
• Ability to maintain a stable internet connection
• Experience with email support