Senior Client Support Associate

Job Summary

A company is looking for a Senior Client Support Associate to assist clients with inquiries and policy-related matters.

Key Responsibilities

• Assist clients by addressing inquiries, resolving issues, and providing information related to insurance products and services
• Guide clients through policy-related matters and communicate regarding policy renewals
• Maintain organized client records and collaborate with internal teams to enhance client support

Required Qualifications

• Bachelor's degree required, preferably in Business Administration, Customer Service, or Business Operations
• 2+ years of work experience in the Insurance Industry or Customer Service preferred
• Certified Insurance Service Representative (CISR) certification is a plus