Senior Client Support Associate

Job Summary

A company is looking for a Senior Client Support Associate to assist clients with inquiries and policy-related matters.

Key Responsibilities

• Assist clients by addressing inquiries and resolving issues related to insurance products and services
• Guide clients through policy-related matters and communicate information regarding policy renewals
• Maintain organized client records and identify opportunities for cross-selling additional insurance products

Required Qualifications

• Bachelor's degree required; Business Administration or related field preferred
• 2+ years of work experience in the Insurance Industry or Customer Service preferred
• Certified Insurance Service Representative (CISR) certification is a plus
• Knowledge of insurance industry and regulatory compliance
• Experience with customer engagement and support