Senior Client Support Representative

Job Summary

A company is looking for a Senior Client Support Representative (Spanish Speaking).

Key Responsibilities

• Provide exceptional support to clients regarding benefits coverage and service experience issues
• Resolve complex and escalated inquiries with empathy and thoroughness
• Educate clients on self-service resources and identify trends in client inquiries for leadership

Required Qualifications

• 2 years of experience in a contact center or customer-facing role
• Bilingual in Spanish and English
• High School diploma or equivalent preferred; a 4-year college degree is a plus
• Experience in tele-health or medical insurance industries is a plus
• Ability to work independently in a remote environment