Senior Client Support Specialist

Job Summary

A company is looking for a Senior Client Support Representative to provide exceptional support to clients regarding benefits coverage and service experience issues.

Key Responsibilities

• Provide accurate responses to client inquiries related to benefits coverage and service experience issues
• Resolve complex and escalated inquiries with empathy and thoroughness
• Identify trends in client contact reasons and suggest improvements to departmental processes

Required Qualifications

• 2 years of experience in a contact center or customer-facing role
• High School diploma or equivalent preferred; a 4-year college degree is a plus
• Experience in tele-health, tele-therapy, or medical insurance industries is a plus
• Ability to multi-task in various systems and programs
• Familiarity with Zendesk, Atlassian (Jira, Confluence), and Looker is a plus