Senior Client Support Specialist

Job Summary

Supporting escalations and audits, the full-time Senior Client Support Specialist will provide coaching to claim support specialists while managing multiple cases and identifying opportunities for process improvement in a remote environment.

Key responsibilities

• Provide answers to process questions and higher limit repair/replace decisions for the Client Support Team
• Conduct random audits and quality monitors to identify trends for enhancing customer experience
• Offer constructive coaching, training, and mentorship to peers and new employees

Required qualifications

• 4+ years in Customer/Client Experience
• 3+ years of experience in Client Support, Consumer Relations, or team lead experience in Connected Living Operations
• 3+ years in Business-to-Business or Vendor Customer Service
• 3+ years of experience composing responses to external contacts
• Associate degree in Business or equivalent preferred