Senior Client Support Specialist

Job Summary

A company is looking for a Senior Client Support Specialist.

Key Responsibilities:

• Act as a liaison between internal departments and external clients, providing day-to-day support and retention strategies
• Deliver comprehensive consultation and support to clients, including analyzing data and industry trends to make recommendations
• Manage communication, relationship building, and project tracking with clients and stakeholders

Required Qualifications:

• 5+ years' experience in the travel industry in an operational or client management role
• Strong understanding of business travel processes and mid-office products
• Proficient in designated GDS (Worldspan/Sabre/APOLLO) and experience with Salesforce
• Excellent written and verbal communication skills
• Ability to think analytically and identify trends within data sets