Senior Clinical Coordinator

Job Summary

To support a growing healthcare team, the full-time Senior Clinical Administrative Coordinator will manage inbound and outbound customer calls, assist with benefit inquiries, and ensure accurate claims processing while working remotely from anywhere in the U.S.

Key responsibilities:

• Answer incoming calls and identify customer needs related to benefits, billing, and authorizations
• Document information accurately in computer systems while actively listening and asking appropriate questions
• Resolve customer issues in real-time or through timely follow-up, ensuring proper benefits are applied to claims

Required qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in customer service
• Ability to work full-time (40 hours/week) with flexibility for 8-hour shifts during business hours
• Successful completion of Customer Service training classes upon hiring