Job Summary
A company is looking for a Senior Cloud Engineer to identify optimal cloud-based solutions, maintain cloud infrastructure, and educate teams on new cloud initiatives.
Key Responsibilities:
- Lead migration of existing contact center solutions to Amazon Connect
- Interact with clients to gather requirements, provide cloud support, and deploy cloud solutions
- Collaborate with engineering teams to evaluate, identify, and deploy optimal cloud solutions
Required Qualifications:
- 5+ years of IT infrastructure experience
- 3+ years of cloud computing experience (AWS)
- 3+ years of system engineering and deployment experience
- Degree in computer science or a similar field
- Experience in telephony and legacy contact center IVRs, customer experience, and working with integrations