Senior Cloud Support Engineer

Job Summary

A company is looking for a Senior Cloud Engineering Support Specialist.

Key Responsibilities

• Support and maintain multiple customer environments
• Manage ticket queues and escalate high-priority incidents as needed
• Deliver a customer-first support experience via phone, email, and ticketing systems

Required Qualifications

• High School Diploma/GED and 5 years' experience in technical support, or equivalent combination of education and experience
• 2+ years of hands-on experience with Veeam backup and replication
• Working knowledge of Active Directory, Windows environments, and basic networking
• Understanding of cloud and as-a-service models (VDI, O365, Azure/AWS)
• Relevant certifications preferred (Network+, Security+, AZ-900, Azure, AWS)