Senior Collections Specialist

Job Summary

A company is looking for a Senior Collections Specialist.

Key Responsibilities

• Provide quality customer service and execute daily collection activities
• Perform root cause analysis to resolve disputes and billing issues, and negotiate payment terms
• Prepare account reconciliations and evaluate customer payment trends for escalated collection efforts

Required Qualifications

• Degree in Business Administration, Accounting, or Finance preferred or equivalent experience
• 3-5 years of collections experience in a high-volume service industry environment
• Proficient in financial, accounting, and collection systems
• Ability to work in a highly sensitive and confidential environment
• Experience with Excel, including formulas and pivot tables, is preferred