Senior Collections Specialist

Job Summary

A company is looking for a Senior Collections Specialist who will enhance the effectiveness of the Collections team.

Key Responsibilities

• Contact past due customers to facilitate resolution and negotiate payment plans
• Provide peer support and assist with onboarding and training of new team members
• Assist in drafting and updating Standard Operating Procedures and identify process improvement opportunities

Required Qualifications

• 2+ years of experience in collections, customer operations, or a related field
• Deep understanding of collections processes, strategies, and regulatory considerations
• Ability to handle escalated customer situations with professionalism and empathy
• Proficient in LoanPro, Genesys, Google Sheets, Confluence, and Jira
• Ability to work independently and manage priorities effectively with minimal supervision