Senior Collector

Job Summary

A company is looking for a Senior Collector.

Key Responsibilities

• Monitor past due invoices and conduct high-volume collections contacts via phone, email, or customer portals
• Determine the root cause of disputes for unpaid or short-paid invoices and document detailed reasons
• Perform customer account reconciliations and evaluate the collectability of unpaid invoices, making recommendations for write-offs

Required Qualifications

• High School Degree or equivalent
• Minimum of three (3) years' experience in collections, accounts receivable, accounting, data entry, and customer service
• Knowledge of Microsoft Office applications (Outlook, Excel, Word)
• Experience working cross-functionally with Sales, Operations, and Finance
• Ability to provide leadership or mentoring to other Collectors