Senior Computer Support Specialist

Job Summary

A company is looking for a Senior Computer User Support Specialist.

Key Responsibilities

• Process and manage trouble tickets to resolve user problems
• Provide technical support remotely for issues related to hardware, software, and network connectivity
• Collaborate with various teams to identify and implement solutions for IT issues

Required Qualifications

• Public Trust Clearance or ability to obtain it
• ITILv4 Foundation Training and Certification (to be obtained within 120 days of hire)
• Associates Degree or equivalent experience
• Minimum of 4-9 years of work experience, including 1 year of Windows desktop support
• Experience with remote support tools and industry-standard software products