Senior Computer Support Specialist

Job Summary

Providing technical assistance and ticket resolution management, the full-time Senior Computer User Support Specialist will support GSA's internal infrastructure and applications remotely, ensuring prompt responses to user issues and maintaining detailed documentation of resolutions.

Key responsibilities

• Responds to and resolves trouble tickets, documenting user problems and solutions
• Provides technical support via phone, email, and instant messaging for various hardware and software issues
• Collaborates with stakeholders to identify and drive solutions for enterprise-level problems impacting the GSA environment

Required qualifications

• Public Trust Clearance or ability to obtain
• ITILv4 Foundation Training and Certification (may be obtained within 120 days after hire)
• Associates Degree or equivalent with 4-9 years of work experience
• Minimum of one year of experience in Windows desktop support
• Experience working with remote tools and supporting industry-standard software products