Senior Connection Advisor

Job Summary

To support the Connection Center team, the full-time Senior Connection Advisor will manage incoming calls, schedule appointments, and verify patient information while working remotely during weekdays.

Key responsibilities

• Answers calls, prioritizes inquiries, and schedules, cancels, or reschedules appointments for patients
• Handles complex scheduling and captures patient demographic and insurance information accurately
• Mentors new team members and participates in process improvement initiatives

Required qualifications

• High School Diploma
• Two years of customer service experience in a call center, preferably in the medical industry
• Six months of experience as a Connection Advisor Intermediate or equivalent specialized clinic operational experience
• One year of remote work experience
• Two years of data look-up/data entry experience